GENERAL TERMS AND CONDITIONS
GLOSSARY OF TERMS
"We/us" and TFSA: Means THE FRENCH SNOWSPORTS ACADEMY
"Course(s)”: This is the event or training program organised by us and may include as stipulated on your invoice: board and lodging; sporting and other activities organised and/or sold by us.
“Course activity (activities)”: This refers to any additional activity that may have been sold to you as part of a course, for example: Tobogganing, Bowling, Ice-carting, Ice-skating, etc.
"The client, you": Means the person or persons involved, in both the training and payment of, who have agreed the booking in the form of a deposit as per the terms and conditions of business.
“Group client(s)”; group(s): Refers to the client and their associated group including all those on whose behalf the client has signed.
The Group Client on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies TFSA against any loss from any individual failing to pay within your group.
The lead client of any group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions.
The Group Client is also responsible for communicating the details of all members of any party on their booking to TFSA.
The Group Client agrees that the following terms and conditions apply to both individual and group clients alike.
“Individual Client(s)”: Refers to individuals and groups of individuals who are participating in events that involve other people with whom they are not associated.
"The supplier(s)": Refers to any company whose services are used by us.
"Price(s)": Means the total cost of a relevant course.
TERMS AND CONDITIONS
INTRODUCTION
Before you sign up to any of our courses, by paying your deposit, it is really important that you read through and agree to our terms and conditions. By paying your deposit it is understood that you have read, are in agreement with and adhere to THE FRENCH SNOWSPORTS ACADEMY booking terms & conditions that follow.
These terms and conditions are not fun to read however they govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law. No variation to these terms and conditions shall be valid unless in writing and signed by you and TFSA company director. Please take the time to read about the course content (as seen on our website) and then read through the terms and conditions carefully. Following this, if you have any outstanding questions then please get in touch before paying your deposit.
MISSION STATEMENT
We are assuming that by now you have read the section on our website “About” (hyperlink). If this is not the case then please do take a moment to read that now. By reading and agreeing to our terms and conditions and subsequently paying your deposit, you the client and/or client representative are aware that it is not the nature of The French Snowsports Academy to issue certification or qualifications of any kind. We offer top quality training that is focused on developing individuals in their chosen sporting fields with the aspiration of building personal sporting technique, knowledge of your chosen field and safety within that environment.
On our courses (both long and short) we offer individual analysis and weekly evaluation of clients with a plan to develop those skills on a short-term and long-term basis depending on individual aspirations and requirements. We do not issue qualifications of any kind, however, we aspire to inspire and in some instances we do offer the foundation training required to pursue professional goals.
Personal achievement on our courses is based on an individual talent and willingness to learn. We are a unique organisation and if you choose to train with us then we sincerely hope that you might improve dramatically over time in accordance with your natural ability and the experiences we offer. If you wish to develop your sport or take on the world as a professional then we will certainly prepare you to the highest possible level, whilst guiding you in the right direction. For those of you with more modest aspirations, we shall simply open your eyes to your new world of sporting capability. You are now ready to read on carefully. We look forward to seeing you in France.
1. BOOKINGS AND CONFIRMATIONS
Following your enquiry from our website and your request to book on your chosen course we will send the following information via email:
A questionnaire that can be filled out prior to your personal telephone interview.
A link to these terms and conditions and where relevant our COURSE SPECIFIC terms and conditions.
An invoice for a deposit to be paid by you.
1.2 We shall send you a confirmation of receipt of payment once:
We have received payment for your deposit.
N.B. No contract shall exist between you and TFSA until a confirmation has been issued to you by TFSA following the receipt of your deposit.
1.3 If for some reason or another we are unable to confirm your booking then any payment made by you shall be returned in full.
2. PRICES, DEPOSITS & PAYMENTS
2.1. All prices for TFSA courses are displayed on the company website:
www.thefrenchsnowsportsacademy.com
They are also available from the office during normal office hours. Prices are subject to change at anytime. All agreed prices are free from any additional taxes and charges unless otherwise stated.
2.2. The price applicable to a booking is the price shown on TFSA’s website on the date upon which the booking form and non-refundable deposit is received. In the event that the price quoted on your booking form is out of date then we shall not issue you with a confirmation until the new booking price has been agreed by you, the client.
2.2. Deposits are necessary for all booking confirmations. By paying the deposit the client agrees that they are fully aware of deposit fees for their corresponding course and other necessary payment and requirements that are needed prior to the start date of said course.
2.3. Deposits are made at the time of booking and balance of payments should made in accordance with our terms and conditions following a confirmation of your booking. This process is broken down into 3 phases:
2.3(A) Phase 1: The deposit
An agreed non-refundable non-transferable deposit is payable at the time of booking. This will confirm the individual client’s and/or group clients booking on the course. Deposits are used by us to enter into the contractual arrangements on your behalf and are non-refundable. The only exception to this is if there are conditions written on your invoice and signed accordingly.
It is the understanding of the client that any deposits paid by the client and confirmed by us will be fully refunded by us only in the case that an event does not take place due to an unforeseen shortage of bookings in said event. N.B. It is not the responsibility of TFSA to cover any travel disruptions or costs that may be lost in the event of a cancellation. Travel costs remain entirely the responsibility of the client.
2.3(B) Phase 2: Payment of instalments
Second payment (Payment No.1), amounting to 50% of the remaining total owed, is due one month after the deposit is paid unless there is a date noted on your preliminary invoice.
The Date of Payment No.1 is amendable upon exception following an agreement between TFSA and the client. The detail of this agreement shall be outlined on the invoice. N.B. There is an additional charge of 5% for late payments which the client agrees to upon the confirmation/payment of their deposit (phase 1).
2.3(C) Phase 3: Final payments
The final balance is to be paid no less than 21 working days before the date upon which the clients event is due to start.
Failure to pay the final balance by the due date will consequentially make previous instalments non-refundable or non-transferable should the client then wish to make a last minute cancellation.
N.B: Any new bookings made within 21 working days of the start date of any course will require a booking form and full-payment of the course cost.
3. METHOD OF PAYMENT
3.1. Payments can be made with a valid Credit or Debit Card by Online Bank Transfer(s) or by Cheque(s) made payable to THE FRENCH SNOWSPORTS ACADMEY.
3.2. In the instance that a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation.
3.3. Non-clearing or returned unpaid cheques will incur a £35-00 transaction charge should you wish to continue with your booking.
3.4. Debit card transactions are subject to a 3.4% transaction charge upon each transaction in the event that the client fails to incur transaction charges on their behalf. Please talk to your bank before making payments to insure this does not happen.
3.5. Credit card transactions are subject to a 3.4% transaction charge upon each transaction. This is a non-negotiable fixed rate.
3.6. All payments must be made in Euros and therefore to a Euro Account unless other arrangements are made between TFSA and the client.
4. CANCELLATIONS AND AMENDMENTS BY YOU THE CLIENT
TFSA will do their utmost to honor and assist you in the event of a cancellation or any amendments that need to be made to your booking. An amendment is automatically subject to a charge of 5% of the booking fee plus any banking costs incurred in the transaction process. All amendments must be dealt with in the same currency as was originally paid.
Cancellations will be dealt with as follows:
4.1. You may cancel your booking up to 40 working days before the start of your course. The initial deposit however is non-refundable.
4.2. Any cancellations made within 21 working days of the start date of the course in question mean that the deposit and initial instalments are no longer refundable.
4.3. We do not refund any payments made for cancellations that are within 21 days of the start date of a course. We will however endeavour to refund instalments where possible in the event that TFSA does not make a loss of income.
4.4 All cancellations must be made in writing from the lead name on the booking. We will accept a cancellation over the phone or via email upon such date of contact with TFSA. This must then be followed up by a written and signed confirmation that must be received within 5 working days at the following address: The French Snowsports Academy, La Fosse Office, Rue de la Fosse, Trinity, Jersey, JE3 5HU, Channel Islands.
4.5. It is understood that any payments / bookings made within 40 working days of the course date cannot be refunded unless there is a cancellation of said course by TFSA.
4.6. Any last-minute bookings made within 40 working days of the start date of any course will require a booking form and full-payment of the course cost. Last-minute bookings will not be eligible for any refund in the event of a cancellation.
4.7. For group bookings of 3 persons + we shall try to accommodate any reasonable changes you wish to make to your course provided that this is a private booking and you are not joining with another course.
4.8. For group bookings and short courses(1-5 weeks): Alterations and amendment requests concerning chosen activities should be made with us and not end suppliers and should be made in writing, via email, to us, by the lead name.
4.9. The changes, as per 4.7, shall not be deemed accepted until financial modifications have been made.
4.10. If you wish to increase or decrease the number of persons participating in a group booking event then you must do this up to 21 days prior to the date upon which your event is due to start. Individual cancellations to a group booking after that date are non-transferable and non-refundable.
4.11. Within 21 days of the course start date additional group members may be added to a group booking at the cost of the individual price + 10%.
4.12. Any changes to arrival / departure dates and destination within 21 working days of the event will be subject to the full cost of the changes incurred by TFSA.
4.13. TFSA cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers.
4.14. Bookings may be transferred to a person who satisfies all the conditions applicable to the course in terms of their ability to suit the course requirements. The responsibility of failure to honestly communicate an individual level of sporting ability, thus consequently disrupting the harmony of a group and running of a course, lies in the hands of the group leader or the individual concerned.
4.14. Individual clients may not change their travel dates if it is not agreed by TFSA because it is perceived to disrupt the harmony of the event and the education and progression of fellow clients.
5. CANCELLATION BY TFSA
TFSA reserve the right to cancel: a course in full; any individual client bookings; a group client booking; an activity that is part of any booking, for the following reasons:
5.1. Safety. The definition of safe and what is not safe is left to the discretion of the TFSA and its suppliers.
5.2. In the instance where we/us or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
5.3. If TFSA or the supplier reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers or to any other clients involved in any of our courses.
5.4. If a supplier or suppliers are unable to host the event for any reason.
5.5. If amendments to a booking make it uneconomical or impractical to run a course.
5.6. In the event that a client or group client fail to meet the terms and conditions with regards to payment section 2.3.
N.B. Prior to the event of any cancellation TFSA shall endeavour to resolve the situation where possible or postpone the event to a mutually convenient date that will suit and is agreed by both the supplier and the client(s).
5.7. In the event of a complete cancellation of either a course or course activity we shall endeavour to refund to you the cost of such course or course activity.
5.8. In the event of a cancellation due to reason 5.3, then section 5.7, does not apply to the client.
Save as above we shall be under no further liability to you for cancellation of a course or any part of it thereof.
6. FAILURE TO PROVIDE A COURSE OR COURSE ACTIVITY
If, due to reasons beyond our control (i.e. force majeure - pandemic or epidemic), an event is unable to take place due to (but without limitation); closure of premises, a change in supplier management, weather restrictions, a shortage of clients on anyone event then we will endeavour to provide you and or your group with an alternative event. If this does not prove possible then we will provide a refund to you the client less the cost to us of the event at that moment in time.
7. BOARD AND LODGING
7.1. If your booking includes accommodation, the named accommodation will remain confidential to TFSA and only be disclosed to you upon receipt of the deposit and following written confirmation from our supplier.
7.2. All meal arrangements are set in accordance with the information provided to you by TFSA in relation to the individual course partaken by the client.
7.3. Change of meal arrangements are only possible following an agreed and signed arrangement between TFSA and the client.
7.4. TFSA reserve the right to refuse changes to meal arrangements once a deposit has been paid should we wish to do so.
8. SURCHARGES AND COURSE MODIFICATIONS
8.1. TFSA reserve the right, due to circumstances beyond our control and if it becomes necessary:
to substitute a supplier
make alterations to a course (including accommodation)
change activities within a course
cancel activities on a course
substitute one of our trainers
8.2. In the instance of section 8.1. we shall inform you of any changes as soon as possible.
8.3. The client agrees to pay any additional cost due to such changes.
8.4. If the changes are, in the view of TFSA, so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us.
8.5. Surcharges may be applicable where a course requires a minimum number of participants to proceed, and the group does not meet this minimum number.
8.6. TFSA reserves the right to cancel an event due to a shortage of participants however TFSA agrees to offer alternatives of an equal or greater value before any cancellation decisions are made.
8.7. If the individual client costs or group cost necessary to run a course are of a greater value than the original course price then the client agrees to pay the difference
8.8. TFSA is not responsible for the clients travel costs in the event of a cancellation. We will however do our best to offer an alternative to the original booking in order to minimise the possibility of a cancellation.
9. YOUR OBLIGATIONS
The following section applies to individual bookings and group bookings:
9.1. It is your responsibility to ensure that you or your party are fully insured for the course duration.
9.2. It is your responsibility to ensure that copies of all the relevant insurance information has been provided to TFSA on or prior to the start of the course date.
9.3. It is your responsibility to ensure that you or your party, at all times, behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event.
9.4. The client understands that if they breach these obligations we may cancel or curtail the course or any part of it and in those circumstances you shall not be entitled to any refund.
10. TFSA OBLIGATIONS
10.1. Whilst TFSA takes reasonable precautions to prevent accidents or injury, you acknowledge and agree that the activities that you are participating in and the environment within which you are staying carry a constant risk of injury both day and night. The client understands therefore that due to the nature of the environment within which they are staying that they are fully responsible for the consequences of their actions and cannot hold anyone responsible for any injury that may occur whilst not taking part in an activity or suchlike, i.e. slipping on ice.
10.2. TFSA will take all reasonable checks to ensure that those involved in the provision of its transfers, courses and board and lodging have the appropriate certification.
10.3. The client agrees not to take any unreasonable risk and accepts that if they do then they are responsible for the consequences of their own actions.
10.4. TFSA agrees to take reasonable care and skill in arranging the courses and thus comply with all applicable laws in relation to their courses; wherever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event.
10.5. TFSA agrees to ensure that all of the photographs and illustrations we use on our website and in literature (including quotations) we send to you for marketing purposes are as honest and communicative as is suitably possible without ensuring you that they are entirely exact.
10.6. The client understands that in relation to section 9.5 any information provided by TFSA will not represent precisely the products received.
10.7. With respect to section 9.6 TFSA will do their best to honour the impression that is generated by their website and alternate marketing tools in order to ensure that the client is presented with a product that is equivalent or better than illustrated by TFSA.
10.8. TFSA will be under no liability whatsoever if you suffer loss, death or personal injury where there has been no fault on the part of TFSA or its employees, agents or suppliers.
10.9 TFSA is also not attributable to your own acts or the actions of any third party that may result in loss, death or personal injury.
10.10. TFSA is not liable for any loss, injury or death that may be attributable to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by TFSA or its employees, agents or suppliers even with the exercise of all due care and attention.
10.11. TFSA’s liability to compensate you and the amount of such compensations is subject to the following limitations:
10.11.1. In the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the course cost and the extent to which the enjoyment of your course can be said: “to have been affected”.
10.11.2. In all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation.
10.11.3. If you suffer death, injury or illness during your course arising out of an activity which does not form part of the inclusive arrangements booked with TFSA, TFSA will offer assistance where appropriate and at its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general assistance and will be without legal advice or fees.
11. TRAVEL
11.1. The client is solely responsible for arranging all their travel to and from their chosen course location. Unless otherwise agreed.
11.2. TFSA will endeavour when necessary to organise transfers for clients from the following airports only: Turin (Italy), Grenoble & Lyon (France).11.3. All transfer organised by TFSA are for an additional charge unless otherwise specified by TFSA.
11.4. TFSA is not responsible for any cancellations to airlines or disruption to travel that may occur on your journey to and from the location of your course.
11.5. TFSA will endeavor to offer suitable advice on travelling to and from the course location but is not liable and cannot guarantee costs or efficiency and disruption to arrival and departure times.
12. CUSTOMER FEEDBACK
12.1 The client agrees that if they have a problem during their trip away then they must firstly contact TFSA (via email or telephone) and then the supplier at the earliest opportunity. For example: unsatisfactory accommodation, restaurant manager or instructor.
12.2. The client agrees that unless there is a valid reason why they did not report a problem to the appropriate person(s), whilst on their booking, then we will not consider ourselves liable for those complaints.
12.3 If the supplier or persons concerned are unable to resolve matters to your satisfaction then you must write to us within 10 working days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you.
12.4 TFSA will acknowledge any correspondence within 10 working days and endeavour to deal with the complaint as quickly as possible.
13. CONTRACTS (Rights of Third Parties) ACT 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
14. T&C’s JURISDICTION
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
15. CHANGES TO TERMS AND CONDITIONS
We may need to make changes to these terms and conditions. Any changes can only be made by us and not by another third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms forthwith.
16. FINALLY
TFSA sincerely look forward to seeing you in France and wish you all the best on your training course.
If you are involved in any of the following programs:
TEST TECHNIQUE TRAINING PROGRAM
EUROTEST TRAINING
SUMMER SPORTS INSTRUCTOR TRAINING COURSES
then please follow the link below for the COURSE SPECIFIC TERMS AND CONDITIONS:
Sports Instructor Courses - Terms & Conditions (hyperlink)
If you are not involved in any of the above instructor training courses then please return to your booking itinerary and we look forward to getting your deposit and preparing you for your trip.
© Copyright 2017 The French Snowsports Academy